Caring for Each Other
Frequently Asked Questions
How do I access Caring for Each Other services?
To access any Caring for Each Other program, please call 919-684-9222 (available 24/7), or email email@example.com. If you are looking for individual peer support, you may also click the “access peer support” button below.
What topics can I talk about within the Caring for Each Other Program?
As a Duke employee or employee group, you may wish to talk confidentially with a peer about: a patient care event (e.g., safety event, workplace violence event, moral injury); a professional stressor (e.g., co-worker death, staff well-being, conflict, communication); or a personal issue that impacts work.
What is the scope of the intervention?
Peer support volunteers listen, provide support, talk about self-care, and provide referrals as appropriate. They do NOT provide professional mental health or other medical services. If a team member is experiencing a life-threatening emergency, they should immediately call 911, or go to the closest emergency room. If a team member would like to talk with a professional counselor or other medical professional, they should call PAS at 919-416-1727.
Are the interventions confidential?
Information provided within the Caring for Each Other program will NOT be a part of someone’s personnel file or medical record. All information will be kept confidential UNLESS it is determined that disclosure is permitted or required by law or Duke policy (for example, if a court order mandates the release of information).
Who can become a Caring for Each Other team member?
Anyone who is a thoughtful and compassionate Duke Health Employee (in any job classification) and who successfully completes the two-hour training can support your peers using our Caring for Each Other model. After providing that support for 3-6 months and getting a recommendation from your supervisor, you can apply to be a regular member of the Caring for Each Other team.
What would make me a successful Caring for Each Other team member?
Team members who are successful Caring for Each Other volunteers are good listeners, empathic, open-minded and non-judgmental, trustworthy and confidential, and peer-focused. They refrain from offering advice and instead listen to understand and validate/normalize their peers’ experience.
How can I train to be a Caring for Each Other team member?
You can sign up for this interactive, two-hour training by clicking the button below!