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External Resources

Internal Professional Resources

  • Personal Assistance Services (PAS). Licensed professionals offer assessment, short-term counseling, and referrals for all Duke staff to help resolve a range of personal, work, and family problems. They provide counseling services, crisis response services, and management consultations. To schedule an appointment, call 919-416-1727. Note: out-of-state employees should call Business Health Services (BHS), 800-327-2251.
  • Chaplain Services. Chaplains are available 24/7 to offer spiritual and emotional support to people of all faiths and belief systems. They provide spiritual and emotional support, and they visit units experiencing adverse events to provide support.
      • Duke University Hospital: 919-684-3586. On evenings/weekends: 919-684-8111 and ask for chaplain on call.
      • Duke Raleigh Hospital: 919-812-7972 (8 a.m.-9 p.m.). After 9 p.m., contact 919-954-3292.
      • Duke Regional Hospital: Call 919-470-4000 and ask for the chaplain on call  (#1115).
  • Safety Reporting System (SRS). On-line, centralized, confidential reporting tool to report safety incidents.
  • Critical Incident Response Program (CIRP): High-acuity response team available during and following disruptive events to provide consultations for leaders and mental and emotional support for team members. 919-416-1727.
  • Office of Institutional Equity. Provides education/support, responds to complaints of discrimination, harassment, and sexual misconduct. Contact: institutionalequity@duke.edu or 919-684-8222.
  • Duke Career Resource Center. Helps Duke employees be strategic about career change/advancement

Internal Volunteer Resources

  • Caring for Each Other (CEO). The Caring for Each Other (CEO) program provides real-time emotional support for individuals and groups. Peers listen, validate, and refer their colleagues to appropriate resources. 24/7 phone line: 919-684-9222.
      • Individual Peer Support. Peers provide emotional support and referrals to peers who want to speak with someone who provides similar work/services.
      • Group Peer Support. Emotional support for teams who have experienced adverse events at work.
      • Emotional Support rounding. Proactive rounding on units to offer emotional support to team members.
      • Conversations with Colleagues. These are group sessions in which peers emotionally support each other on a specific topic, such as fatigue, work/life balance, or racial justice. The sessions are facilitated by licensed Duke social workers. 
  • Wellbeing Ambassadors. Program that trains staff to share and implement evidence-based wellbeing tools in their respective units.
  • Peer Messengers. Peers meet with colleagues to promote the highest standards of professional conduct and ethical behavior (based on SRS reports).

Click here for a PDF contact list of Duke support resources.